Richard Nicholas presents Knowing your Customers and Clients on March 23rd as part of the Delta Teacher Webinar series.
In the global business world, clients and customers come in all shapes and sizes and being able to explain in English who they are as well as being able to use the correct language to identify them can make a big difference to the way you work, think and do business. This webinar will look at issues of identity and identification as well the language that goes with it. In it, I will explain how you can give your students the tools and lexical ability to do this following a task-based approach.
Richard Nicholas teachers Business and General English at the University of Bocconi and the British Council in Milan. He has taught in Indonesia, Mexico, Taiwan and Italy and is co-author of Heads Up: Spoken English for business by Delta Publishing.