Business Skills Series – Telephone English

Speaking naturally and with confidence on the telephone is one of the hardest hurdles to overcome when learning a foreign language. Telephone English trains students to use the telephone confidently and effectively in the course of their work.

Key Features :

• Equips students with the skills necessary for making a successful phone call, such as sounding friendly and polite, and making small talk.
• Student’s Book contains an Audio CD – so is ideal for self-study, as well as in class.
• Phrase Bank – organised into functional areas, it provides a quick practical reference to support students in their phone calls.
• Review lesson at the end of each section equips students with the skills necessary for making a successful phone call, such as sounding clear and confident.